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Cancelled service incorrectly appearing as active

This observation identifies services that have been cancelled or is not registered with the responsible local bus registrations authority, but the published data indicate that they are running.

Impacts

Services that are no longer running will appear on journey planning apps causing major disruption to passengers and impacting passenger satisfaction. Operators must ensure the published data accurately reflects the status of their registered services.

How to resolve

If the service is no longer running, please remove the published file from the uploaded data set, or end date the file equal to the date the service stopped running. This can be done on your timetables scheduling tool.

If the service is running, please contact the responsible local bus registrations authority to register the bus service.

The following service(s) have been observed to not be registered with a local bus registrations authority.

Service (10) Details
11 - PD0001111:43010499 PD0001111:43010499 is specified in the data set but is not registered with a local bus registrations authority
714 - PD0001111:43010502 PD0001111:43010502 is specified in the data set but is not registered with a local bus registrations authority
4 - PD0001111:43010504 PD0001111:43010504 is specified in the data set but is not registered with a local bus registrations authority
878 - PD0001111:43010509 PD0001111:43010509 is specified in the data set but is not registered with a local bus registrations authority
27 - PD0001111:43010534 PD0001111:43010534 is specified in the data set but is not registered with a local bus registrations authority
889 - PD0001111:43010557 PD0001111:43010557 is specified in the data set but is not registered with a local bus registrations authority
76 - PD0001111:43010565 PD0001111:43010565 is specified in the data set but is not registered with a local bus registrations authority
9A - PD0001111:43010571 PD0001111:43010571 is specified in the data set but is not registered with a local bus registrations authority
701 - PD0001111:43010606 PD0001111:43010606 is specified in the data set but is not registered with a local bus registrations authority
703 - PD0001111:43010607 PD0001111:43010607 is specified in the data set but is not registered with a local bus registrations authority