This is a new service – your feedback will help us to improve it.

Back

Cancelled service incorrectly appearing as active

This observation identifies services that have been cancelled or is not registered with the responsible local bus registrations authority, but the published data indicate that they are running.

Impacts

Services that are no longer running will appear on journey planning apps causing major disruption to passengers and impacting passenger satisfaction. Operators must ensure the published data accurately reflects the status of their registered services.

How to resolve

If the service is no longer running, please remove the published file from the uploaded data set, or end date the file equal to the date the service stopped running. This can be done on your timetables scheduling tool.

If the service is running, please contact the responsible local bus registrations authority to register the bus service.

The following service(s) have been observed to not be registered with a local bus registrations authority.

Service (10) Details
70 - PH0000132:01010345 PH0000132:01010345 is specified in the data set but is not registered with a local bus registrations authority
8 - PH0000132:01010346 PH0000132:01010346 is specified in the data set but is not registered with a local bus registrations authority
42 - PH0000132:01010349 PH0000132:01010349 is specified in the data set but is not registered with a local bus registrations authority
43 - PH0000132:01010349 PH0000132:01010349 is specified in the data set but is not registered with a local bus registrations authority
45 - PH0000132:01010350 PH0000132:01010350 is specified in the data set but is not registered with a local bus registrations authority
SB1 - PH0000132:01010393 PH0000132:01010393 is specified in the data set but is not registered with a local bus registrations authority
SB2 - PH0000132:01010393 PH0000132:01010393 is specified in the data set but is not registered with a local bus registrations authority
77 - PH0000132:01010425 PH0000132:01010425 is specified in the data set but is not registered with a local bus registrations authority
41 - PH0000132:01010426 PH0000132:01010426 is specified in the data set but is not registered with a local bus registrations authority
50 - PH0000132:01010432 PH0000132:01010432 is specified in the data set but is not registered with a local bus registrations authority